Refund Policy

Last updated: July 31, 2026

1. Cancellation

You can cancel your subscription at any time through the customer portal. Cancellation stops the next renewal; the Services remain available until the end of the paid period. We do not provide pro-rated refunds for unused time or unused request quota within a billing period.

2. First purchase guarantee

If the Services do not fit your use case, contact us within 14 days of your first paid subscription and we will refund that first charge in full. This guarantee applies once per customer and does not apply where the Acceptable Use Policy has been violated.

3. Billing errors and duplicates

Charges resulting from a billing error on our side — including duplicate charges — are refunded in full. Report them to support@endpointry.com and we will resolve the issue within 5 business days.

4. Extended outages

Where a verified outage exceeds the thresholds in an Enterprise agreement, remedies take the form of service credits as defined in the Service Level Agreement. Credits are applied to future invoices and are not paid out in cash.

5. Statutory rights

Nothing in this policy limits rights that consumers or businesses have under mandatory local law. Where such law grants a broader refund right, that law prevails.

6. How refunds are issued

Approved refunds are issued to the original payment method through Stripe, typically within 5–10 business days depending on your bank.

Contact

Billing questions: support@endpointry.com.